Location: Dornach HQ - Belgium

Key tasks:

  • Obtain and maintain excellent product knowledge about Ziegler TMS from the in-house development factory.
  • Design and develop the knowledge transfer frameworks towards the global operations organization (15 countries).
  • Create and maintain the full set of user documentation (user manual, sales material, etc.). 
  • Organize and conduct user training based on a well-defined framework. 
  • Assist in pre-sales, provide demo/presentation, response to IT related questions in a RFQ
  • Create, develop and manage routine relationship with the business stakeholders
  • Collect, analyze and inject user requirements and customer needs. 
  • Conduct User Acceptance Test and provide release notes.
  • Measure user satisfaction based on quantitative and qualitative framework.  
  • Participate in the application roadmap and footprint definition including the embedding of the TMS into the overall IT landscape. 
  • Continuous benchmark Ziegler’s TMS with the COTS TMS in the market.
  • Act as project manager in implementation or transformation projects. 

 

Skills & Competencies:

  • Educational background: Master degree or equivalent experiences
  • Professional experiences: Minimum 5 years in transport, freight, or supply chain with minimum 2 years in a process / IT related position
  • Languages: English, good knowledge of German, French or Dutch is a plus
  • Professional competencies:
    • Subject matter expert in transport, freight, supply chain
    • Capable to translate business requirements into functional specifications
    • Excellent project management knowledge and practice
    • Analytical and process-oriented
    • Good communication, presentation, and interpersonal skills
  • Computer Literacy:
    • Sound knowledge of MS Office (Excel, Word, and PowerPoint)
    • Sound knowledge in Transport Management System
    • Knowledge in Agile Development (Scrum / SAFe)
    • Basic knowledge in the concept of EDI and customer integration
  • Mobility : Travel 10% – 20% depending on the home location
  • Work schedule: 100%